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Past Projects:

  • Involved Over 60 People Who Receive Mental Health Services in the Development of the Questions for the Sonoma County 2011 Consumer Satisfaction Survey
  • Assisted Over 200 People Who Receive Mental Health Services from Sonoma County Behavioral Health (SCBH) in Completing the Consumer Satisfaction Survey
  • As a result of the 2011 survey quality improvement issues are now being worked on by SCBH in collaboration with CCAN through SCBH's Quality Improvement Committee.
  • We collaborated with SCBH in completing the 2012 Consumer Satisfaction Survey to ensure increased participation.
  • In June of 2013 we worked in partnership with the Consumer Relations Program and SCBH to assist approximately 200 mental health clients throughout the County in completing the 2013 Grievance Process Survey.